Chamber Services
AFRICAN BUSINESS FORUM
The African Business Forum (ABF) began as a simple idea: it began as a place where people who have Africa interests can network and exchange ideas and information on a regular basis.
The ABF is open to all entrepreneurs.
These forum features top-rated speakers who are willing to share their expertise on various subjects: positive image and the business culture of Africa in real time. It is also heralded as a forum for younger generations who are interested in African business to meet with practitioners and benefit from the existing knowledge and expertise of the ABF members.
The ABF is a program of the African Business Chamber of Commerce and in partnership with Tech Town and African Media Network
The Forum generally meets on the third Friday of every month.
The event runs from 9:00 a.m. to 10:30 a.m. and includes networking, light refreshments, presentations and Q&A.
The cost to attend is free. Read more...
US EXPORT INITIATIVES / AFRICA PORTAL
The Africa Portal is your one-stop shop for trade assistance in Africa
ENTREPRENEURSHIP TRAINING
This business training and development program, helps small companies accelerate growth and manage issues like product development, marketing, funding and basic business operations for each company to maximize revenue growth and profitability. Clients work closely with mentors and an array of business consultants and service providers to create and execute a detailed strategy for growth.
CAPACITY DEVELOPMENT TRAINING FOR AFRICAN BUSINESSES
African Buiness Chamber of Commerce capacity-development training aims to enhance the capacity for learning, development and governance especially in developing African countries. These efforts also help to alleviate the intellectual isolation of researchers and institutions from developing countries and integrate them into the wider international business community.
Design, implement and coordinate a broad capacity development training for partnership inception, management and reviewing with the objective of (i) enhancing the capacities of African Government and key stakeholders in establishing their own effective multi-stakeholder partnerships for business and (ii) Contributing to a greater global understanding and coordination of multi-stakeholder partnerships for business Initiatives in Africa.
The training is designed with a view to implement it in other developing African countries at a later stage.
The training areas are:
- Agriculture, Forestry and Fisheries
- Manufacturing
- Skills Development
- Micro Finance & Investments
- Water Filtration
- Mining
- Communication
- Construction
- Oil and Gas
- Mineral Exploitation
- Services (financial, offshore banking, health and veterinary services, river transportation, information technology)
- Energy
- Marine and Maritime Services
- Sourcing Foreign Investors\Financiers
- Human Capital Development
- Technology
- Information Technology / Data Processing
AFRICA BUSINESS FOLLOW-UP
Post Forum\Training\Workshop Assistance(Mentoring or Business Development Support)
Follow Up Business Tips and Follow Up NetworkingFollow-up need not be expensive and can be easily achieved through phone and email. Follow-up refers to monitoring and responding to business queries, inquiries, and complaints if your business is relatively new. Many businesses fail soon after they are launched only because they didn’t offer good customer support along with their products and services.
Every customer has unique needs and as a smart entrepreneur, it’s your job to find out what customers expect from your business as well as your company.
To keep your customers happy and enjoy a long-term relationship built on trust and confidence, you must address all of these needs. Happy and satisfied customers are your biggest asset - and often they are also the ones that promote your business in incredible ways by referring your products and services to others in their social circle. Not only do they come back to you for more business, but also provide useful feedback that you can share with other prospective customers.
The ‘Thank You’ Note
Your customers will be delighted to hear from you once they buy your products or services. You can ask them if they are happy using your products through a mailed letter, an email message, or a simple phone call. If they are happy, request a testimonial or reference from them. You should also make sure that you have updated contact information, so that you can send them new product literature. On the other hand, if they are not happy, find out what the problem is and offer solutions. If possible, offer a free product replacement for that particular product.
Providing Excellent Customer Support
Quality customer service is what is required to thrive in today’s highly competitive consumer market. Let your customers know that they can count on you in case there are problems. If your business ever has a change of address or phone number, don’t forget to notify customers of the changed contact details, so that they can contact you if they have problems with a product or service – and also to ensure that they can find you if they ever want to do business with your company again.
Following up with current and prospective customers is one of the easiest ways to ensure the success of your business. By following the tips above, you can inspire customer loyalty, something that should not be taken for granted.
AFRICA & MICHIGAN BUSINESS EXPANSION
Africa & Michigan Business Expansion is at the forefront of strengthening and facilitating the commercial relationship between the Michigan and African countries.
Africa & Michigan Business Expansion is a program of services designed to assist African companies seeking business expansion opportunities in Michigan.
Africa & Michigan Business Expansion works closely with multilateral groups, non-Governmental Organizations and business to promote Africa's trade and investment climate, and to raise the profile of Africa in the Michigan business community.
Africa & Michigan Business Expansion programs are designed to bring together potential business partners and raise Africa's investment profile in Michigan by developing critical contacts and business relationships and providing a forum for the exchange of information and ideas.
EXECUTIVE ROUNDTABLE
African Buiness Chamber of Commerce also create a close section arrangement for business executive and decision makers to engage in a one-on-one section or with the inner circle to negotiate and transaction at a senior level environment.
TRADE MISSIONS
African Buiness Chamber of Commerce will coordinate trade missions from time to time as an exchange program for businesses in Michigan and Africa. These missions can be industry driven as well as organization driven such as working with our partners and other Chambers, Council and Trade groups in the USA.
